Frequently Asked Questions

Only current Air New Zealand employees can join Koruhealth and the fees from 1st April 2022 are as follows.

• Single membership is $18.00 a fortnight.
• Married / Partner / Single Parent and Child is $36.50 a fortnight.
• Family is $42.00 a fortnight.

In order to retain membership, Koruhealth membership must be held for at least 12 months with the Air New Zealand Group. All ex-employees are subject to higher fees.

Retirees/Past Employee fees from the 1st April 2022 are as follows.

• Single*$990 ($950 with discount)
• Married / Family $1410 ($1365 with discount)
• Children 19+ $990 ($950 with discount)

All figures quoted above for Retiree/Past Employees are per annum and the discount applies to annual fees if payment is received before 1st April annually.

A completed claim form with original, detailed Invoice and Receipt for the treatment or services you received, or copies of them and an original Refund Statement if you have already claimed under a medical scheme such as Southern Cross

You have 12 months from the date of the treatment or service being provided

You should process a claim with that provider first and obtain a Refund Statement. You can then send in a claim form with copies of the invoice and receipt for the treatment, along with the original Refund Statement.

As long as they have been prescribed by a General Practitioner and are on the MMI drug list then yes, otherwise there may be occasions when they are covered under the Alternative Treatment benefit.

You can add dependants to your membership at any time, although a 90 day stand down period for any claims will apply. The 90 days stand down excludes newborns as long as they are added within 90 days of their birth.  You must be classed as one of the child's primary caregivers for them to be eligible to join.

A member's child is no longer covered under their Koruhealth membership when they reach the age of 19. However, the child has the option of taking up their own Single membership under the member's coverage. The member should confirm in writing within 30 days of the child's 19th birthday that they wish to take up Single membership. Note the 90 days stand down period will apply in this case.

You can change your cover at any time, although if the change involves additional dependant(s), a 90 days stand down period for claims will apply.

A claims year is the period in which a benefit's annual limits apply. This runs from 1st April through to the 31st March. For example, a Single member may claim for up to a maximum of $600 worth of GP fees between 1st April and 31st March. After 1st April, that $600 limit is set back to zero.

You should contact one of the Koruhealth administrators as soon as possible and let them know what you wish to do with your membership. You have the option of retaining membership (and paying fees directly), suspending membership for overseas secondments or parental leave (until you return from Leave) or ceasing membership.

The Koruhealth policy document contains all the information you should need, however, feel free to contact the Koruhealth administrator if you have a specific question.

The Medical / Hospital benefit limit is per illness, so multiple procedures for the same illness may be covered under the same benefit limit.

The Medical / Hospital benefit limit is per illness, so any follow-up healthcare for the same illness may be covered under the same benefit limit.

If you are having treatments through a NZ Registered Chiropractor, although they may provide treatments such as Kinesiology this will still be classed as Chiropractor treatment as this is the qualification that the Chiropractor is registered as and this is the benefit that will be used.
The same applies for a NZ Registered Physiotherapist, although they may provided treatments such as Acupuncture this will still be classed as Physio treatment as this is the qualification that the Physiotherapist is registered as and this is the benefit that will be used.
If you are unsure of treatments being had by any of these providers please contact the Koruhealth Administrators for clarification.