Frequently Asked Questions

How much does it cost to join KoruHealth?

Can I retain membership when I leave Air New Zealand Group?

What do I need to provide to KoruHealth when I make a claim?

How long do I have to send in my receipts?

If I have cover under a medical scheme, what should I do?

Do all prescription drugs qualify for cover?

When can I add dependants to my policy?

What happens when my child reaches 19?

When can I change my cover?

What is a claims year and how do annual limits work?

What happens to my membership when I go on leave without pay?

Where can I find out more information about KoruHealth rules?

What if I have more than one surgical procedure at the same time?

What if I need follow-up healthcare services after surgery?

What if I have treatment from a Chiropractor and they provide another service e.g. Kinesiology what benefit is this claimed under?